{"xsrfToken":"c7a44248547ea6c3757f74878d3d7a23624ee1b2_lout","branding":{"id":"5","key":"es","name":"EmpirBus Support","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1521b1f5-36e8-4830-9454-5e855ea28ea7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNDllNmQ3My1lMDdkLTQ1MzEtYmM2OC1iMTZkN2IxYTg5NzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE1MjFiMWY1LTM2ZTgtNDgzMC05NDU0LTVlODU1ZWEyOGVhNyI6WyJyZWFkIl19LCJleHAiOjE3NTE5MTA4NDAsIm5iZiI6MTc1MTkxMDI0MH0.JhM7d1B3_XWdaCZfTMz33HmVKP3o9PNRFT11kwgpfa8&client=149e6d73-e07d-4531-bc68-b16d7b1a8970&mode=fit","logoId":"1521b1f5-36e8-4830-9454-5e855ea28ea7","isLogoAvailable":true,"helpCenterTitle":"Welcome to EmpirBus Help Center","sharedPortalName":"EmpirBus Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to EmpirBus Help Center","sharedPortalName":"EmpirBus Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/aca33650-d5ff-4269-80fa-55d9c068e5d7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNDllNmQ3My1lMDdkLTQ1MzEtYmM2OC1iMTZkN2IxYTg5NzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFjYTMzNjUwLWQ1ZmYtNDI2OS04MGZhLTU1ZDljMDY4ZTVkNyI6WyJyZWFkIl19LCJleHAiOjE3NTE5MTA4NDAsIm5iZiI6MTc1MTkxMDI0MH0.tefLrCwMB9IMKHhG63xb4-lJ89jSpnMni1daaDa1DT8&client=149e6d73-e07d-4531-bc68-b16d7b1a8970&height=300&mode=fit","bannerMediaApiFileId":"aca33650-d5ff-4269-80fa-55d9c068e5d7","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"es","projectId":10004,"serviceDeskId":5,"name":"EmpirBus Support","description":"<p>Welcome! You can raise a request for EmpirBus support using the options provided.</p>\n<p>Create an Support account to keep track of your support tickets!</p>\n<p>Phone: +46 522 44 22 22<br> Monday - Friday, 8am - 12am &amp; 1pm - 5pm (CET/CEST)</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"89","name":"EmpirBus Account","descriptionHtml":"<p>When submitted we will create a Empirbus cloud account including LogiX and GraphiX software.<br> Approval can take 1- 2 Days.</p>\n<p>An invite from our training and information platform Coassamble will be sent to the registred email.</p>\n<p>Please read this information: <a href=\"https://empirbus.atlassian.net/servicedesk/customer/portal/5/article/44498945?src=-1247352352\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Learning the EmpirBus system</a></p>","callToAction":"EmpirBus Account","introHtml":"<p>Select this to submit a request for an EmpirBus account.</p>","icon":10517,"iconUrl":"https://empirbus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[20],"key":""},{"id":"69","name":"Project request","descriptionHtml":"<p>EmpirBus application team offer help in building and customizing digital switching systems. <br> Submitting a project request requires a valid link to an Onboarding document, please contact your local Garmin office to obtain a link.</p>\n<p><b>This request type concerns only new projects. Modifications and updates shall be reported through the existing ticket or</b> <a href=\"https://empirbus.atlassian.net/servicedesk/customer/portal/5/group/20/create/63\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Technical support</a></p>","callToAction":"Project request","introHtml":"<p>EmpirBus application team offer help in building and customizing digital switching systems. <br> Submitting a project request requires a valid link to an Onboarding document, please contact your local Garmin office to obtain a link.</p>\n<p><b>This request type concerns only new projects. Modifications and updates shall be reported through the existing ticket or</b> <a href=\"https://empirbus.atlassian.net/servicedesk/customer/portal/5/group/20/create/63\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Technical support</a></p>","icon":10535,"iconUrl":"https://empirbus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[20],"key":""},{"id":"63","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, troubleshooting or want more information? Select this and we'll be happy to answer your questions.</p>","icon":10466,"iconUrl":"https://empirbus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[20],"key":""},{"id":"135","name":"3rd party equipment","descriptionHtml":"","callToAction":"3rd party equipment","introHtml":"<p>Tasks to test and setup 3rd party equipment</p>","icon":10503,"iconUrl":"https://empirbus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"92","name":"Design request","descriptionHtml":"","callToAction":"Design request","introHtml":"<p>New panel layout needed? Select this to raise a new design request.</p>","icon":10511,"iconUrl":"https://empirbus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"133","name":"Documentation","descriptionHtml":"","callToAction":"Documentation","introHtml":"<p>GST Support documentation</p>","icon":10550,"iconUrl":"https://empirbus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"130","name":"Early Warning","descriptionHtml":"","callToAction":"Early Warning","introHtml":"<p>Issues where the cause of failure not have been identified yet.</p>","icon":10480,"iconUrl":"https://empirbus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"47","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://empirbus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"87","name":"Issue report","descriptionHtml":"<p>Describe issue as detailed as possible and attach everything that could be relevant to identify issue.</p>\n<p>Description must contain:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Logix, GraphiX, Drive, Firmware?</li>\n <li>Versions?</li>\n <li>How to reproduce?</li>\n <li>Impact?</li>\n</ul>","callToAction":"Issue report","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10521,"iconUrl":"https://empirbus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"136","name":"Project change request","descriptionHtml":"","callToAction":"Project change request","introHtml":"<p>Submit a change request to update and modify existing files or when new files are needed for a new installation based on existing files.</p>","icon":10547,"iconUrl":"https://empirbus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"86","name":"RMA","descriptionHtml":"<p>Please provide information on the faulty product below. <br> Review process take 1 - 3 days.</p>","callToAction":"RMA","introHtml":"<p>Raise your ticket here.</p>","icon":10472,"iconUrl":"https://empirbus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"132","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://empirbus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"131","name":"Training reqeust","descriptionHtml":"","callToAction":"Training reqeust","introHtml":"<p>Customers that have interest in training</p>","icon":10516,"iconUrl":"https://empirbus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""}],"reqGroups":[{"id":20,"name":"General"}],"orderMapping":{"20":[63,89,69],"22":[92,86],"21":[89,69,87],"18":[47]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"72c5d80d-cd7d-3bb7-aeaa-16d71e770f27","appLinkName":"System Confluence","appLinkUrl":"https://empirbus.atlassian.net/wiki","spaceKey":"EE","spaceName":"Empirbus external","spaceUrl":"https://empirbus.atlassian.net/wiki/spaces/EE","isServer":false},"labels":[],"projectKey":"EBS","serviceDeskId":5,"kbLinkDomainURLs":["https://empirbus.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EBS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxNDllNmQ3My1lMDdkLTQ1MzEtYmM2OC1iMTZkN2IxYTg5NzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE5MTE0NDAsIm5iZiI6MTc1MTkxMDI0MH0.icnkvGpWNnT-8h46mehKu-9cWlbM1vUe01WPR7Lh_IA","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"149e6d73-e07d-4531-bc68-b16d7b1a8970","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"kbPage":{"id":127074320,"title":"Terms Of Use & Best Practice","url":"https://empirbus.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/127074320","space":{"key":"EE","name":"EmpirBus support","id":8388612},"serviceDeskIds":[5],"appLinkId":"72c5d80d-cd7d-3bb7-aeaa-16d71e770f27","idInString":"127074320","projects":[{"projectId":10004,"serviceDeskId":5,"portalId":5}]}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=empirbus","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c7a44248547ea6c3757f74878d3d7a23624ee1b2_lout","baseUrl":"https://empirbus.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://empirbus.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"149e6d73-e07d-4531-bc68-b16d7b1a8970","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"80887206cc3a449cabaa25be53b97f11","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}